Collection OS (Debt Collection Software)
Collection OS is a complete web-based application that provides the debt management industry with its first true end to end scalable solution where businesses can customize their own workflow to their specific needs. Our debt collection software incorporates all the features and capabilities of CTOS's one platform architecture. Collection OS allows businesses too quickly and cost effectively shift gears as collection needs change by leverage a dynamic business workflow processes. With Collection OS, an accurate picture of the current status of the asset is used to develop a contact strategy that allows businesses to target, tailor, and automate their collection efforts. With fully integrated call center capacity, Collection OS reduces overall operating expenses, establish contact strategies, helps manage pre and post charge off accounts and streamline all aspects of your collections operations.
- SAS 70 Collocation
- File based security
- Customizable user security access templates
- Dynamic roles and access rights
- Configurable roles
- Direct file security access right
- IP restrictions by selected IP
- State Restriction by user and/or role
- Upload portfolio into the system
- Click to Dial with screen pops with date/time stamp
- Integrated Call Center
- Blended Dailers (Predictive and Voicebraodcasting Modes)
- Auto indexing virtual storage that supports .pdf, .doc, .docx, .xls, .xlsx, .mp3, .wav, .tiff, .jpg, .bmp
- Dashboard view by company
- Dashboard view by branch
- Dashboard view by portfolio management
- Dashboard view by sales production
- Dashboard view by client services
- Dashboard view by accounting
- Dashboard view by negotiator
- Company production reports
- Sales activity status
- Performance reports
- Files stage reports
- Department reports
- Team reports
- Individual user reports
- Custom reports available by request
- Ability to manage branch affiliates
- Oversea branch production performance
- Ability to communicate with all branches
- Integrated with your debt portfolio supplier
- Auto lead distribution to collection agent
- Agent availability override
- Performance lead routing
- Priority Work Queue
- Customize file workflow and stages
- Customize triggers for communication between stages
- Customize disposition status
- Dynamic client configured pre-qualification engine for acceptable tolerance levels for settlement
- Set-up injection notification by file status change
- Automated injection by email for communication or task assignment
- Injection notification on aged file
- Complete Debt Management data capturing
- Manage customer contact
- Manage tasks, appointment, activity notes
- Real-time customer’s lead status
- Automated email communication triggers
- Generate customizable payment schedules
- Settlment Offers auto populated
- Real time data exchange allows for instant client updates
- Dual staging enables Client Services to communicate client changes
- Triggered escalation and notifications
- Full ACH module no need for 3rd party services
- Track clients accumulated funds
- Track and disperse payments
- Address Search
- Address Update
- Alternative Address Search
- Credit Profile Search
- Electronic Directory Assistance
- Social Security Search
- Local Public Records Search
- State Public Records Search
- Federal Public Records Search
One Platform
Bi-directional data exchange increases efficiencies and maintains higher levels of data integrity.
Client Focus
Each touch point is an opportunity to engage with each client and enhance the client’s experience.
Agility
Business workflow should not have to adapt to technology. Our customizable workflow and system features make it easier for you to do business with your clients.
