Debt OS (Debt Settlement Software)
Debt OS is a complete web-based application that provides the debt settlement industry with its first true end to end solution where businesses can customize their own workflow to their specific needs. Our debt settlement software incorporates all the features and capabilities of CTOS one platform architecture while giving businesses the ability to dynamic toggle from debt settlement into other industries such as loan modifications and vehicle loan modifications. Post leads from your landing pages or from third party lead aggregators directly into our system and use our lead routing engine to maximize your ROI by putting the right leads in front of the right agent at the right time. Debt OS also supports dual staging allowing multiple users to work on the same file at the same time to increase efficiencies during the negotiations process. In addition, we have also give businesses the ability to configure, draft and disperse ACH payments of each client to your branches and/or affiliates without having the need to use a third party ACH processing company.
- SAS 70 Collocation
- File based security
- Customizable user security access templates
- Dynamic roles and access rights
- Configurable roles
- Direct file security access right
- IP restrictions by selected IP
- State Restriction by user and/or role
- Over 3000 creditors in the system
- Full up- to-date creditor contact information
- Post Leads for other lead providers into the system
- Post leads from company home page and/or landing pages
- Manage direct mail campaign
- Click to Dial with screen pops with date/time stamp
- Outbound Fax Servers
- Auto indexing virtual storage that supports .pdf, .doc, .docx, .xls, .xlsx, .mp3, .wav, .tiff, .jpg, .bmp
- Dashboard view by company
- Dashboard view by branch
- Dashboard view by marketing campaign
- Dashboard view by sales production
- Dashboard view by client services
- Dashboard view by compliance
- Dashboard view by accounting
- Dashboard view by negotiator
- Dashboard view by attorney
- Dashboard for ACH
- Company production reports
- Sales activity status
- Marketing channel performance
- Files stage reports
- Department reports
- Team reports
- Individual user reports
- Custom reports available by request
- Ability to manage branch affiliates
- Oversea branch production performance
- Ability to communicate with all branches
- Integrated with your online lead provider
- Auto lead distribution to sales agent
- Agent availability override
- Performance lead routing
- Customize file workflow and stages
- Customize triggers for communication between stages
- Customize disposition status
- Built-in debt settlement default rules
- Built-in debt settlement state restrictions
- Built-in debt settlement costs/fees
- Dynamic engine to customize according to Company needs
- Set-up injection notification by file status change
- Automated injection by email for communication or task assignment
- Injection notification on aged file
- Complete Debt Settlement data capturing
- Manage customer contact
- Manage tasks, appointment, activity notes
- Real-time customer’s lead status
- Automated email communication triggers
- Generate customizable settlement schedules
- Contract auto populated
- Compliance review
- Contact point management
- Auto notification of results
- Virtual storage of compliance call auto index to file
- Real time data exchange allows for instant client updates
- Dual staging enables Client Services to communicate client changes
- Triggered escalation and notifications
- Full ACH module no need for 3rd party services
- Track clients accumulated funds
- Track and disperse payments to affiliates
- Automated creditor settlement triggers
- Automate proposal to creditor via fax
- Dual staging enables multiple accounts from the same client to be negotiated by multiple users
- Run analytics on settlement patterns.
- Ability to inject at any touch point in the process
- Complete visibility 24/7 of entire operation for supervision
- Separate activity log
- Automated escalation triggers
One Platform
Bi-directional data exchange increases efficiencies and maintains higher levels of data integrity.
Client Focus
Each touch point is an opportunity to engage with each client and enhance the client’s experience.
Agility
Business workflow should not have to adapt to technology. Our customizable workflow and system features make it easier for you to do business with your clients.
