Software as a Service (SaaS)

For most companies, an investment in technology is an unwanted cost. Further, the choices of software solutions is limited in the debt settlement industry. Most technology solutions are outdated and do not give companies the visibility that need to truly capitalize on the business opportunity that debt settlement provides.  The industry as a whole must begin to leverage web based applications in order to streamline their workflow and business processes in order to offset the growing cost of marketing.

Currently, the most cost effective model of software deployment whereby a provider licenses an application to customers for use as a service on demand.  For most companies, the primary reason to consider SaaS are:

• lower costs due to lack of up-front license and infrastructure costs;
• faster implementation because there is no on-site deployment;
• improved security;
• increase business process and  workflow visibility

Leveraging technology to create greater efficiencies in the areas of performance management, sales force automation, customer retention, and business iIntelligence enables companies to truly maximize their return on their investment (ROI).

Performance Management

A bi-directional data exchange across all departments and users allows for accurate data capturing at virtually all points of contact with your clients. Organizations like yours can easily expand or scale back based on empirical data. Managing your employees performance based on quantifiable metrics will enable you to streamline your process and allow for greater productivity while enabling you to identify the bottleneck throughout the workflow process.

Sales Force Automation

Sales force automation, enables your company to track leads from initiation to closure.  Forecast better and manage your opportunities effectively. The ability to identify and focus on the most profitable opportunities can only be accomplished based quantifiable analytics. This can only be acheive by establishing the metrics necessary to make informed decisions and streamline the sales cycle.CTOS enables your company to define and follow the sales process that works for your organization while giving you the tools that you need to switch gears based on your company goals and objectives.

Customer Retention

Having the data and analytics to design a marketing and sales plan that is not only design for a new client but is design for reatining your current clients is critical to maximizing your return on your investment. One single platform will enable your company to not only create a more effective communication channel with your clients, but also help you better define your target audience while keeping them enrolled and committed to their program.

Business Intelligence

Business Intelligence application will allow your organization to obtain more value from information, in turn, guiding better decisions. Gaining competitive intelligence and monitoring internal business metrics is achieved through a flexible rules engine that allows thorough and complete review of information. An advanced online tool allows monitoring of all internal metrics, presenting a comprehensive view of your organization. Integral to any organization is the knowledge of not only who your competition is, but equally as important, the strategy used to gain customers and how the market views these competitors. Knowing how you stack up against the competition is key to maintaining a competitive edge.